Customer Service Representative
2.
0 Palmetto, FL Palmetto, FL Full-time Full-time $16 - $18 an hour $16 - $18 an hour 16 hours ago 16 hours ago 16 hours ago Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and play a pivotal role in ensuring exceptional customer experiences.
As the first point of contact for our valued customers, you will provide timely assistance, resolve inquiries, and address concerns, all while maintaining a positive and professional demeanor.
The ideal candidate should possess excellent communication skills, problem-solving abilities, and a genuine passion for helping others.
Key
Responsibilities:
Customer Support:
Serve as the primary point of contact for customer inquiries, providing prompt and accurate information through various communication channels, including phone, email, chat, and social media.
Issue Resolution:
Listen attentively to customer concerns, troubleshoot problems, and find effective solutions in a timely manner, ensuring customer satisfaction and retention.
Product Knowledge:
Develop a comprehensive understanding of our products or services to confidently address customer questions, offer recommendations, and cross-sell or upsell when appropriate.
Communication:
Articulate complex ideas clearly and concisely, adjusting communication style to suit customer preferences and needs, while maintaining a patient and empathetic tone.
Record Keeping:
Document customer interactions, inquiries, feedback, and resolutions accurately in our CRM system to maintain a comprehensive record of customer interactions.
Feedback Loop:
Gather and relay customer feedback, preferences, and trends to relevant departments to contribute to product/service enhancements and overall business growth.
Customer Education:
Educate customers about self-service options, tools, and resources to empower them to independently resolve common issues.
Qualifications:
Education:
High school diploma or equivalent; additional certifications or coursework in customer service or related fields are a plus.
Experience:
Prior customer service experience is preferred, but not mandatory.
Communication Skills:
Exceptional written and verbal communication skills; ability to convey complex information in an understandable and friendly manner.
Problem Solving:
Proven track record of effective problem-solving, critical thinking, and decision-making.
Adaptability:
Flexibility to work in a dynamic and changing environment, while maintaining composure under pressure.
Multitasking:
Demonstrated capability to manage multiple tasks, prioritize responsibilities, and meet deadlines without compromising quality.
Technical Proficiency:
Comfortable using various software applications, CRM systems, and communication tools.
Team Player:
Collaborative attitude with the ability to work effectively within a team to achieve shared goals.
Professionalism:
Consistently represent the company's values and maintain a positive and respectful attitude towards customers and colleagues.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive training and ongoing professional development.
Opportunities for career advancement within the customer service department.
Health and wellness benefits, including medical, dental, and vision coverage.
Generous paid time off and vacation policies.
If you are a proactive problem solver with excellent communication skills and a passion for delivering exceptional customer experiences, we invite you to join our team as a Customer Service Representative.
Your contributions will be integral to our commitment to customer satisfaction and success.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Palmetto, FL Palmetto, FL Full-time Full-time $16 - $18 an hour $16 - $18 an hour 16 hours ago 16 hours ago 16 hours ago Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and play a pivotal role in ensuring exceptional customer experiences.
As the first point of contact for our valued customers, you will provide timely assistance, resolve inquiries, and address concerns, all while maintaining a positive and professional demeanor.
The ideal candidate should possess excellent communication skills, problem-solving abilities, and a genuine passion for helping others.
Key
Responsibilities:
Customer Support:
Serve as the primary point of contact for customer inquiries, providing prompt and accurate information through various communication channels, including phone, email, chat, and social media.
Issue Resolution:
Listen attentively to customer concerns, troubleshoot problems, and find effective solutions in a timely manner, ensuring customer satisfaction and retention.
Product Knowledge:
Develop a comprehensive understanding of our products or services to confidently address customer questions, offer recommendations, and cross-sell or upsell when appropriate.
Communication:
Articulate complex ideas clearly and concisely, adjusting communication style to suit customer preferences and needs, while maintaining a patient and empathetic tone.
Record Keeping:
Document customer interactions, inquiries, feedback, and resolutions accurately in our CRM system to maintain a comprehensive record of customer interactions.
Feedback Loop:
Gather and relay customer feedback, preferences, and trends to relevant departments to contribute to product/service enhancements and overall business growth.
Customer Education:
Educate customers about self-service options, tools, and resources to empower them to independently resolve common issues.
Qualifications:
Education:
High school diploma or equivalent; additional certifications or coursework in customer service or related fields are a plus.
Experience:
Prior customer service experience is preferred, but not mandatory.
Communication Skills:
Exceptional written and verbal communication skills; ability to convey complex information in an understandable and friendly manner.
Problem Solving:
Proven track record of effective problem-solving, critical thinking, and decision-making.
Adaptability:
Flexibility to work in a dynamic and changing environment, while maintaining composure under pressure.
Multitasking:
Demonstrated capability to manage multiple tasks, prioritize responsibilities, and meet deadlines without compromising quality.
Technical Proficiency:
Comfortable using various software applications, CRM systems, and communication tools.
Team Player:
Collaborative attitude with the ability to work effectively within a team to achieve shared goals.
Professionalism:
Consistently represent the company's values and maintain a positive and respectful attitude towards customers and colleagues.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive training and ongoing professional development.
Opportunities for career advancement within the customer service department.
Health and wellness benefits, including medical, dental, and vision coverage.
Generous paid time off and vacation policies.
If you are a proactive problem solver with excellent communication skills and a passion for delivering exceptional customer experiences, we invite you to join our team as a Customer Service Representative.
Your contributions will be integral to our commitment to customer satisfaction and success.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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